Nightseek Arena

Help & Support

Last updated October 24, 2026

Answers to the most common questions. Still stuck? Write to kaguva.games@gmail.com with your player ID (in the game: Settings > ACCOUNT, tap it to copy) and we'll help.

• I paid but didn't get my purchase
• New phone: get No Ads back
• Refunds
• My progress is gone
• I can't play online
• Reporting a player or a bug
• Deleting my account
• Ads and privacy choices

I paid but didn't get my purchase

• Purchases arrive once the store and our servers confirm them, usually in seconds. If you were offline or the game closed, open the game again while online: it finishes the purchase by itself.
• "Purchase pending" means the store is still waiting for the payment (some payment methods, or a parent's approval). It arrives once the store approves it.
• Still nothing after a few minutes online? Open the shop and tap RESTORE PURCHASES, then write to us with your player ID and the order number (Google Play: the "GPA." number in your receipt email; App Store: the order ID in Apple's receipt).

New phone: get No Ads back

Sign in to the same Google Play or Apple account on the new phone, open the shop and tap RESTORE PURCHASES. No Ads and the Starter Pack's No Ads come back. GEMS are used up when you spend them, so they aren't restored (no store restores consumable items).

Refunds

Refunds are handled by the store you paid: Google Play refunds or App Store refunds. When a purchase is refunded, what it gave is removed from your account (see the Terms of Service).

My progress is gone

Your progress is kept on your account, which is linked to your device (or your browser on the web). Reinstalling on the same device, or clearing the browser's data, can start a new guest account. Write to us with your old player ID if you have it (Settings > ACCOUNT) and we'll look into it.

I can't play online

• Check your internet connection and try again: a dropped match reconnects by itself up to three times.
• Pick another server in PLAY ONLINE, or let the game choose the closest one by ping.
• Still failing? Use Settings > REPORT A BUG: it sends us the game's log so we can see what went wrong.

Reporting a player or a bug

After an online match, open PLAYERS to mute or report someone (cheating, an offensive name, not playing). For a bug, use Settings > REPORT A BUG and describe what happened in one line.

Deleting my account

In the game: Settings > ACCOUNT > DELETE ACCOUNT, or use the account deletion page. We delete it within 30 days. This also deletes your GEMS and items, including bought ones.

Ads and privacy choices

Where the law gives you the choice (the EEA, the UK and some US states), Settings > AD PRIVACY lets you change your ad consent at any time. Read how we handle your data in the Privacy Policy.